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Is There A
Difference Between My Cruise And Pre-Cruise Payments?
No. The Cruise and
Pre-Cruise costs are invoiced for one total payment due to Ebony Pyramid.
How Does
The Payment Plan Work?
Once a guest pays their
deposit, they are sent a Registration Package that outlines their payment
schedule and minimum payment allowed, along with a final payment date. The
guest will also receive an Invoice and Statement that outlines their account. Failure to
meet the payment dates could subject the guest to late penalties.
What If I
Register And Do Not Have A Cabin Mate?
If you register and do not
have a cabin mate, Ebony Pyramid will pair you with another guest that does not
have a cabin mate. EPE will attempt to pair you with someone of the same sex,
but if it is not possible, you may be paired with someone of the opposite sex.
If you register after the booking has been completed, you must attempt to find
your own cabin mate as it becomes more difficult, but not impossible, at this
time.
What If My
Cabin Mate Fail To Register Or Does Not Make Their Payments And Is Canceled?
If this occurs, EPE will
pair you with another guest. EPE will attempt to pair you with someone of the
same sex, but if it is not possible, you may be paired with someone of the
opposite sex.
What Is The
Cancellation Policy?
The cancellation policy is
clearly outlined with guests. If the guest violates the policy, EPE may cancel
a guest without notice.
How Can I
Get Cruise/Pre-Cruise Updates And Notices?
Once a guest registers they
provide EPE with their address and email address. Guests with email addresses
will receive updates as they arise. Guests without emails will not receive
these updates. It is the responsibility of each guests to provide
updated and current addresses.
Will I
Receive A Confirmation Once I Have Paid For My Cruise?
Once you have paid for your
cruise, guests with email addresses will receive an electric confirmation.
Guests without emails may call
to inquire about their confirmation.
What Is The
Benefit In Purchasing The Pre-Cruise?
Purchasing the Pre-Cruise
is a one-stop shop. Your Pre-Cruise includes your lodging at an upscale beach
resort. The Pre-Cruise package also
includes entry into special events.
If I Didn’t
Purchase The Pre-Cruise or Cruise Through EPE Can I Participate In The
Activities?
NO! It is very unfair to
those guests that supported EPE for us to allow just anyone to obtain the
benefits they are paying for to occur. If you did not purchase a package
through EPE, you may not receive the same benefits. You will not be allowed
into EPE private events, but may attend the public ones in Miami only, at a higher cost than
EPE guests.
How Do I Book With The Official Airline?
There is no Official
Airline at this time.
What Do I
Do When I Arrive To Miami? Once you arrive to Miami,
you will go to the designated area at the Miami International Airport (MIA) to
catch the shuttle to the hotel for the Pre-Cruise. If you did not purchase
the Pre-Cruise, you are responsible to arrange travel on your own.
What Are
The Procedures For Checking Into The Hotel For The Pre-Cruise?
To check into the hotel,
just go to the registration counter of the hotel and check in under your name
(it has been pre-arranged). Once you have checked in with the hotel, you must
check in at the Ebony Pyramid Desk located in the lobby. Your hotel cost has
been taken care of except for any incidental you may use. The hotel information
may be obtained from the link on the EPE website.
How Do I
Find The Directions To Events In Miami?
When you check into the
hotel, EPE will give you a Welcome Package that has an itinerary with directions
to events.
What Do I
Do With The Rental Car On The Day We Go To The Port?
Rental Cars are obtained as an
option by guests.
What Should
I Pack?
Casual
attire is the order of the day, both on board and ashore. For one or two nights,
a dark suit or formal attire is suggested. Also pack your wardrobe for the
themes of EPE.
Note:
Shorts and T-shirts are not permitted in the dining room area during dinner.
What Are
The Requirements For Proof Of Citizenship?
Effective
January 2007: All Guests Must Have A Passport!
(US
Department of State waived this fact and is now allowing Birth Certificates,
please check with State Department website for updates)
U.S.
Immigration determines the correct documents which guests must have in their
possession in order to travel. Proper travel documentation is required
throughout the cruise and is the responsibility of the guest. Any guest
traveling without proper documentation will not be allowed to board the vessel,
and no refund of cruise fare will be issued. Documents must be
presented at time of embarkation.
United
States and Canadian citizens must provide proof of citizenship in the form
of a passport (valid or expired for less than 10 years prior), original birth
certificate, state issued certified copy of a birth certificate, U.S. Military
ID, or original naturalization papers. In addition, guests that are 16 years or
older must provide a photo ID. U.S. citizens needing to order their birth
certificate may do so by visiting
http://www.vitalchek.com/, an online vital records service.
Resident Aliens of the United States need to have their Alien Resident card AND
passport (valid or expired). Aliens eligible to apply for admission under the
Visa Waiver Pilot Program, must have a valid passport.
Aliens
(non-citizens)
are required to carry a valid passport and a valid U.S. Multiple
Re-entry Visa. Guests will need to contact the consulates of the
islands/countries they will be visiting, to inquire about necessary travel
documentation. Immigrations determines the proper documents which guests must
have available in order to sail.
For
cruises that visit or transit in Canada, citizens of some countries may require
a Visa. Guests must check with the Canadian Consulate for documentation
requirements. This includes cruises to Canada (from New York) and Alaska
cruises.
Please
be advised that any guest
WITHOUT
proper
documentation will be denied boarding without benefit of a refund. There are NO
EXCEPTIONS.
What
are baggage guidelines and liability?
Curbside
porters are available at the pier during embarkation to take luggage to the
vessel for delivery to your stateroom. Please be sure each piece of luggage is
locked and has a tag listing your name, ship and stateroom number. Customary
tip is $3 per bag.
Curbside
porters are not employees of Carnival; therefore, any problems are the
responsibility of the guest. Carnival assumes no responsibility for carry-on
luggage. Any luggage left at the pier will be forwarded at the guest's expense.
Claims for luggage loss or damage must be made in writing to the debarkation
personnel prior to leaving the pier area.
Is
there a limit to the amount of luggage I can bring?
Carnival does
not set a limit to the amount of luggage brought onboard as long as it fits in
the guest's cabin. However, if a guest is flying to the port of embarkation, the
airlines do have baggage restrictions. It is the responsibility of the guest to
check with the airline directly.
Does
Carnival have baggage liability?
We highly
recommend that all guests purchase a vacation protection policy covering baggage
and contents and accidents. Carnival's Cruise Vacation Protection Plan
is a comprehensive program that is attractively priced.
If you choose
not to purchase insurance, Carnival's liability is limited to baggage, contents
and personal possessions to a maximum of $100 per adult guest.
Carnival cannot accept liability for loss or theft of money, jewelry, or other
valuables left in the stateroom or public areas onboard. Safe-deposit boxes are
available in your stateroom, as well as the Information Desk, at no charge ($25
refundable key deposit). We highly recommend guests personally carry any
valuables, medication or breakable items on and off the ship.
What is the
tipping policy onboard?
All guests on each booking must
prepay the gratuities, with the exception of children under two. Guests will
have the discretion to adjust these gratuities based upon the level of service
received during the cruise. This includes the option to adjust gratuities (up or
down) for any individual on the Dining or Housekeeping staff. In order to do so,
the guest will need to visit the Information Desk on board.
The dollar amount of the
gratuities will appear in the Miscellaneous Charge field on the booking. The
guest copy on the cruise ticket will indicate if gratuities have been paid.
The total amount will be $10
per guest, per day, which breaks down as follows:
- $5.50 pp/pd for Dining Team
Service (Headwaiter and Waiter)
- $1 pp/pd for Bistro Service
(Waiter/Cooks)
- $3.50 pp/pd for Cabin Services
(Cabin Steward)
Tipping the Maitre D' is strictly
at guest's discretion, based upon services rendered. For guests who wish to
extend this gratuity in cash, an envelope will be available on the last evening
of the cruise.
Tipping still applies regardless
of the dining options selected, such as eating at the casual dining restaurant
or utilizing room service.
Bar Waiters, Deck Stewards and
Bell Boys - Certain personnel, as noted above, may be tipped as service is
rendered. A 15% gratuity is automatically added to beverage purchases which the
guest may adjust appropriate to the service received.
Will I be
able to purchase professional photographs on board?
Yes.
Shipboard photographers take both candid and posed shots all throughout the
sailing. The photos are then put on display, and may be purchased on your
Sail & Sign card. Prices are based on photo size.
Special requests, such as portraits, can be made by appointment and are
available for a fee.
Film is
available in the Duty-Free shops for purchase.
One-day developing service is available for 35mm film and
disposable cameras. Panorama and APS Advantix Film can be processed on select
ships. Drop-off boxes are located at the Photo Gallery. Check with the Photo
Manager for details.
Can I make
and receive phone calls on board?
You may direct
dial your family and friends via satellite from the comfort of your
stateroom at any time during your cruise. You may also use the ship's Radio Room
any time the ship is at sea. Additional information, instructions and charges
are found in the ship's directory in your stateroom. Please note that since
communications at sea are via satellite, guests cannot use calling cards or
credit cards, nor dial collect.
Your friends
and family may also call you via Maritime Telecommunications Network (MTN)
Shore-to-ship Telephone Service by calling
Within the U.S.:1-877-CCLSHIP
(1-877-225-7447)
Canada and outside the U.S.: 1-732-335-3284.
The caller
needs to have available the ship name and the guest's name. The rate is a
minimum of $9.50
per minute (subject to change) within the U.S. Additional long distance charges may apply to
callers outside the U.S. The charges will be applied to the caller's credit
card: MasterCard - Visa -American Express - The Discover Card - Diner's Club.
What are
alcohol and consumption policies?
Guests are
prohibited from bringing alcoholic beverages on board the ship in the port of
embarkation (with the exception of wine and/or champagne). If the wine and/or
champagne are brought to the Dining Room for consumption, a $10.00 corkage fee
will be charged to the guest. Otherwise, the guest may drink the wine and/or
champagne in the privacy of their cabin only. It may not
be brought into any public lounge or room.
Alcohol purchased in a port-of-call: Alcoholic beverages purchased in any
port-of-call will be appropriated at the gangway and stored onboard until the
last night of the cruise, upon which it will be delivered to the guest’s cabin.
Alcohol purchased in ship gift shops: Alcoholic beverages of any kind
purchased in the ship's gift shop will also be stored onboard and delivered to
the guest's cabin on the last night of the cruise.
Consumption of alcohol on board: The minimum age for the purchase and/or
consumption of alcoholic beverages while on board is 21 years of age. In the
event that Bar/Restaurant/Gift Shop Staff are in question that the guest is
under 21, they shall request picture identification prior to serving said guest.
Note: The
legal drinking age onboard is 21 and is strictly enforced. We do not allow the
purchase of drinks or bottles of liquor by adults for minors. Possession of
alcohol by a minor will not be tolerated and any found will be confiscated, even
if found in cabin.
What kind
of beverages are available on board?
Carnival’s
shipboard bars boast an extensive beverage menu, including many specialty and
exotic drinks.
Beer -
Priced between $2.95 and $5.95 per bottle, depending on whether it is domestic,
specialty or imported.
Wines and champagne - By the glass, range between $4.00 and $5.75.
Specialty cocktails, frozen drinks and breezers
- Priced between $3.25 and $4.50 each.
Also available
are shooters, cordials and liqueurs, along with a variety of
scotches, gins, vodkas, rums, and just about anything else you
can imagine. We also offer a selection of bottled waters, specialty
coffees and non-alcoholic beverages.
Guests may also
purchase a Fountain Fun Card which will allow them unlimited
soft drinks for the duration of the cruise, at a one time purchase price
(including gratuities). With the exception of room service, the Fountain Fun
Card may be used wherever beverage service is available.
Are there
medical facilities on board?
Yes. Each ship
has an infirmary that is manned by one to two doctors and two to four nurses -
depending on the size of the ship - who are on call around the clock. The
infirmary staff will assist you and provide medical attention during your
cruise, including dispensing prescriptions should the need arise. There is a fee
for the doctor's visit, as well as for any prescription drugs. Infirmary hours
are listed in your Carnival Capers.
What
are the licensing requirements for doctors aboard your ships?
Doctors on our
ships are required to have a current and valid medical license from the U.S.,
one of its territories or Canada, or have full registration with the British
General Medical Counsel of the United Kingdom. In addition, doctors must
demonstrate competent skill levels in basic and advanced cardiac life support
and cardiac care. They are also required to have experience in general medicine
or general practice including emergency or critical care, and have one to three
years of clinical experience and minor surgical skills, and board or similar
international certification is preferred.
Is
there an organization that regulates medical treatment on cruise ships?
Yes. The
International Council of Cruise Lines (ICCL), an industry organization comprised
of 17 member cruise lines, has set forth guidelines developed in consultation
with the American College of Emergency Physicians (ACEP) for medical facilities,
staffing, equipment and procedures for medical infirmaries aboard cruise ships.
Carnival complies with ICCL guidelines.
How Do I
Get From The Port After The Cruise To The Airport Or Other Points?
EPE has pre-sold transfers from
the Port of Miami to Miami International Airport (MIA). If there are
spaces available, EPE will sale the spaces throughout the event. If you
are going to locations other than MIA, you may purchase transfers from the
ship's information desk
What If I
Need Accommodations In Miami Prior To The Pre-Cruise And After The Cruise (Pre &
Post)?
Pre Pre-Cruise and Post
Cruise lodging accommodations will no longer be provided by EPE.
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